Privacy Policy

Effective date: 29/07/2024

Introduction

At Crystal Cove, we are dedicated to safeguarding your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines the types of personal data we collect, how we utilize and protect that data, and your rights regarding your personal information.

Information We Collect

We gather information from you when you book an event, check in, utilize our services, or interact with our website. The types of information we may collect include:

Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
Payment Information: Credit card details, billing address, and other financial information.
Event Booking Information: Reservation details, preferences, special requests, and history of participation.
Technical Information: IP address, browser type, operating system, and information about your use of our website.
Marketing and Communication Preferences: Preferences for receiving promotional communications and other information you provide.

How We Use Your Information

We use your personal information to enhance our services, ensure the security of our guests and property, and comply with legal obligations. Specifically, we may use your information for the following purposes:

Event Management: To process and confirm your event bookings, manage your participation, and provide related customer service.
Payment Processing: To process your payments and manage your billing information.
Personalization: To tailor our services to your preferences and enhance your experience at our event gaming club.
Marketing and Promotions: To send you promotional materials and special offers, subject to your communication preferences.
Legal Compliance: To comply with legal and regulatory requirements, including record-keeping and reporting obligations.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

Data Encryption: We use encryption technologies to protect sensitive information transmitted online.
Access Controls: Access to personal data is restricted to authorized personnel only.
Regular Security Audits: We routinely review and update our security practices to safeguard your data against unauthorized access, loss, or misuse.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our event gaming club and providing services to you.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request.
Business Transfers: In the event of a merger, acquisition, or sale of our gaming club, your information may be transferred to the new owners.

Your Rights

You have the right to:

Access Your Information: Request a copy of the personal data we hold about you.
Correct Your Information: Request corrections to any inaccurate or incomplete personal data.
Delete Your Information: Request the deletion of your personal data under certain circumstances.
Restrict Processing: Request that we restrict the processing of your personal data in certain situations.
Data Portability: Request that we transfer your personal data to another organization.
Object to Processing: Object to the processing of your personal data for direct marketing purposes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date.

Last updated: 29/07/2024